Voice recognition for Customer Service lines sucks!

Close Encounters of the Cheap Kind has a new home at www.CheapEncounters.com!

Ok, if there is one thing that drives me up the wall, it is the voice recognition systems that you now have the navigate through when calling many customer service numbers. Am I the only one who finds the idea of being forced to talk to a machine insulting? It is like they are saying “hey, you aren’t important enough to talk to a live person, however we think you should have to talk to a machine that won’t be able to help you.”

I much prefer the good old fashioned “press 1 for this, press 2 for that” to having to speak to a computer. It just seems a lot more efficient to me. Plus if you are calling from the office, this way the entire office doesn’t know your business.

I realize some people might actually prefer the voice recognition system, but how about giving users the choice in the opening menu. If they can do “press 1 for English, 2 for Spanish”, I think this is a reasonable request.


May 17, 2007 - Posted by | Customer Service

No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: