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Customer Service Hall of Shame

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MSN recently ran a story naming what they called the Customer Service Hall of Shame. They conducted the poll with the help of the folks over at Zogby after a recent story on the decline of customer service at Home Depot resulted in over 6,000 message board posts. This was their official bottom 10:

  1. Sprint Nextel
  2. Bank of America
  3. Comcast
  4. Time Warner Cable
  5. AT&T
  6. Citibank
  7. Wal-Mart
  8. Verizon
  9. Wells Fargo
  10. DirecTV

Dishonorable mentions were Dell, Circuit City, Best Buy, Home Depot, Sears, and Macy’s.

I will certainly agree with AT&T. Every time I have had an issue with them it has taken at least three phone calls and a threat of a formal complaint to state regulators to get resolution on. Dell, who has outsourced all of their tech support to India and makes the automatic assumption that every person who calls is a complete moron, certainly is worthy of a mention. Same for Home Depot, where the customer service people have no clue about anything in their store.

However, in my view the people at Wal-Mart are in a league of their own when it comes to bad customer service. You search around aimlessly for the things you need, most of which aren’t where they should be since misplaced items are never put back in place by the stockers. And don’t bother asking where the item is, as the stockers will either not know or just completely ignore your presence. If you do find something on your list, get ready for the cashier, who is apparently physically unable to smile and makes it obvious they wish you weren’t there. And watch out if you want to price-match. This will completely blow their mind! But the cream of the crop is the folks at customer service. These folks rival the post office in inefficiency, and although they don’t have any clue about their own policies, they will argue to no end as to why you aren’t allow to return or exchange. If you asked me to describe my vision of hell, I would direct you to a Wal-Mart Store, specifically the location at Tidwell and US 290 in Houston.

This is part of the reason I have no tolerance for the people begging at almost every intersection in Houston. They may have no abilities or skills, but neither do the folks at your local WalMart store and they somehow earn a paycheck! Go apply for a job there!

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May 8, 2007 - Posted by | Customer Service

2 Comments »

  1. So… is this a rant about Walmart or about the unemployed?

    Comment by Brother in Law | May 9, 2007

  2. The primary rant is about Walmart, secondary rant is the folks panhandling on the street corner. To describe the rant as being about the unemployed in general is much to broad.

    Comment by billyoceanseleven | May 9, 2007


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