Scammed by Chadwick’s and Reservation Rewards
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I was reviewing our credit card statement today when I noticed an odd charge from “WLI*RESERVATIONREWARDS.COM” for $10. I didn’t remember ever doing business with a company by this name, so I checked my prior statements to see if there were any other similar charges. Sure enough, there was a $10 on the 18th of each month since December 2006. I called and checked with the wife and she hadn’t bought anything from such a site either.
That’s when the hunt begins. The obvious first step is looking up ReservationRewards.com to see exactly what it is we supposedly signed up for. The site is one of these so-called discount clubs offering savings on a variety of crap - not the type of thing that either of us would knowingly sign up for. I then decided to do a Google search for Reservation Rewards and found pages upon pages of sites talking about being scammed by this company, including a very informative blog posting by Adam Rosi-Kessel.
After reading several of the postings, I called Reservation Rewards with all guns blazing. As soon as the rep came on I said I had several fraudulent charges on my card from their company and I wanted the charges stopped and reversed. The customer service rep quickly looked up my “account” and noted that the account was actually in my wife’s name and that she had (supposedly) signed up through Chadwicks.com. The rep very quickly canceled the account and tried to get me off the phone before I could bring up the prior charges again. I quickly reiterated my request for a refund of prior charges, to which he put up no argument and promised that the refund would appear in 3-5 days.
Looking at the other people’s accounts of this scam, we aren’t the only ones who have been scammed by Chadwick’s and Reservation Rewards, and Chadwick’s isn’t alone in selling out their customers to these online scammers. A list of some of the other sites that have reportedly allowed Reservation Rewards to prey on their customers can be found here.
What’s my next step? First, we will check to see if the refund actually comes through as promised. While we are waiting for the refund we will also be calling Chadwick’s customer service to make our displeasure known. We will then be filing formal BBB complaints against Chadwick’s and Reservation Rewards, which will be quickly followed by complaints to the Office of Attorney General for the states of Texas (my home state), Connecticut (Reservation Rewards HQ), and Massachusetts (Chadwick’s HQ). I will also file a complaint with the FTC.
I’ll keep everyone updated on my follow-up communications and complaints and any responses I receive.
[...] More on the Chadwicks/Reservation Rewards Scam - BBB Reports On Friday I posted about the scam being run by Reservation Rewards through Chadwick’s and other online retailers where customers are unknowingly enrolled in a savings club and are billed monthly fees. We are victims of this fraud, apparently when my wife bought several items from Chadwick’s in November. (Original post here) [...]
I also discovered $10.00 charge on my credit card statement. This was for WLI*reservationrewards. There was no phone number next to the transaction. Called Visa and got the number. Came to know that it came through Hancock Fabrics. I am very particular before I click anything yes. Hancock fabricks just passed on the information to WLI Reservation Rewards. I did not get any email or any package in mail. They just started charging me. It is a big scam. Millions of people will miss the small charge and these companies make millions.
I have also been hit by WLI reservationrewards. I talked to my bank and they gave me the toll free number: 1-800-732-7031. I’m going to call them today and get these charges reversed hopefully.
[...] is orchestrated by an outfit called Reservation Rewards aka WebLoyalty.com aka TravelValuePlus aka BuyersAssurance.com aka AnyoneWithSixDBAsIsTryingToScamYou.com. Theoretically, they send you coupons in return for [...]
~~~Well, I too was charged for this “service” unbeknownst to me. Here is a copy of the email I sent and a copy of the response I received less than 6 hours later. To refund this easily only proves they know they are doing wrong. We;ll see if it posts to the account like they said it would.
***I sent:
To whom it may concern,
When I signed up for the rebate through CSN ceiling
fans, I did not give an authorization to charge my
credit card $10.00 per month. I subsequently did not
recieve this celing fan because it was discontinued.
You will see I have never accessed your website nor do
I plan to. I wish to be taken off of this program and
I am petitioning my credit card company for return of
the funds as well as filing a complaint with the
Federal Trade Commision. Please resolve this situation
immediately by refunding the money charged to us. $30.
3 withdrawls of 10.00 each on 8/18, 7/19, and 6/18/07.
I expect a response within 12 hours.
Aaron
**I recieved:
Dear Aaron,
Thank you for contacting Reservation Rewards.
Our records show that you or someone in your household joined Reservation Rewards through a special rewards program after completing an online transaction with CSN Ceiling Fans. After your transaction you were offered and accepted a membership in Reservation Rewards. Immediately next to the offer, the Offer Details were displayed, which included the agreement that after your trial period ended we could bill the low monthly membership fee of $10.00 to the credit card, debit card or PayPal account you used for your transaction with CSN Ceiling Fans.
This membership was cancelled effective 08-21-2007 and we have issued three refunds of $10.00 each for the membership fees. Your refunds will show on your credit card, debit card or PayPal account within the next 3-5 business days.
If you require further assistance, please contact our Customer Service Department at 800-732-7031. Our Customer Service Representatives are available Monday through Friday 8:00 am to 11:00 pm, Saturday from 9:00 am to 6:00 pm and Sunday from 9:00 am to 5:00 pm ET.
Sincerely,
Amy
The Reservation Rewards Team
customerservice@reservationrewards.com
800-732-7031
My mom and I just realized they’ve been taking a $10 charge out of her account… and I do mean JUST (it was about 15 minutes ago). I just visited the Woman Within and Roaman’s sites and noticed (surprise!) a link for Chadwick’s at the bottom of the page. I didn’t even realize they were affiliates until now. Something tells me they are somehow in this twisted loop, too.
As soon as the offices are open (for the RR place itself, the bank, and possibly the retail site) there will definitely be calls made. Thanks for posting this info!
[...] yet, but I do take pride in the great influence by humble blog has. I posted months ago about the Reservation Rewards scam, and sometime later had a representative of the site come here to defend [...]
[...] Unfortunately, it will probably happen to you at some point. As I have highlighted in my blog here and here, there are scams out there online that even the most careful of internet users can be [...]
[...] look at their credit card statement and see the monthly recurring charges. I posted about this scam here and here, and then posted a response received from them and my rebuttal [...]
Same thing happened to me! I wish I was that dishonest I would be a millionaire! My story.
Scammed by Chadwicks. Unknowingly got signed up for Reservation Rewards and Shopper Discount memberships at $10 each. Went through my statements and found that they’ve been charging me for 2 months. No email confirmation was ever received to indicate that I was signed up for these memberships. Of course not. That’s how they scam you and hope you never notice. I called one time to cancel the membership and told them it was not an authorized charge. The cancelled it but did not refund the membership fees. Called them back a second time and they agreed to refund the $40 worth of charges in the next 3 to 5 business days. We’ll see if it actually happens. Can’t believe a reputable company like Chadwicks would allow themselves to be part of such a blatent scam. But then again, I’m assuming Chadwicks is reputable…
Chadwicks sent me a booklet offering free gifts for being such a good customer. I called the phone # and was assured that they were indeed free. Then in December I got a bill for $140 for them. I have written my local Postmaster asking how to chanrge them with using the U.S. mails to commit fraud. I have written to the Georgia Office of Consumer Affairs. I want to know if other people have been scammed this way. Maybe we can start a class action suit.
My wife found charges for ReservationRewards on her Amex card this week, and when she went through all her statements, she found that this had been going on for five months. THey’ve been taking $10/month from her CC.
We’ve already gotten Amex to supend the charges, but I plan to contact the AG of CT, the CT State Police and the Norwalk Police and file reports on these criminals.
It’s just amazing how these people operate in broad daylight and dare call themselves a “rewards” company.
It happened to me too, but not at Chadwick’s. They got me on eBay. Don’t ever click on any offers for a coupon discount on your next purchase when you finalize your purchase. They instantly steal your credit card number off the purchase page, sign you up for their ridiculous, worthless services, and automatically charge your credit card monthly. They are the most sly, vicious, and malicious company I’ve ever seen, and frankly, I hope they all burn in hell, and I’m not the kind of person that ever says something like that.
The worst part is that this has been going on for years, and nothing is ever done about it, because they know all the loopholes. I found reports going back to 2004, and for all I know, it goes back even further. All attempts by consumers to stop them seems to have fallen on deaf ears. I’m to the point where I’d like to just put them in front of a firing squad, along with every business that is associated with them. I’m done with eBay, and it was my very first purchase from them, if you can believe that. Talk about bad luck the first time.
I was also scammed by Reservation Rewards. I had not used my credit card since making an online Chadwicks purchase. I have been just paying off a balance so did not look closely at my statements until three monthly charges of $10 each from a company I didn’t recognize got my attention.
The credit card company referred me to Reservations Rewards 800 number and said the charges were authorized. I have since received an email from Reservations Awards saying that someone in my household hd typed my email address in a little box at the end of my Chadwick’s purchase which was my ‘approval’ of their services, whatever they are.
To date, I have never requested nor received any goods or services from Reservations Awards.
I am disappointed that Chadwicks is associated with such internet fraud. I will never order from them again.
I also received a strange charge on my VISA. I purchased a storage box through Brylane. I clicked on a instant $10.00 rebate box thinking it was related to my purchase, i never ended up filling anything out nor did I get a rebate. but the next month the charge showed up. I called and they were polite and seemed to get these calls frequently and immediately canceled and are crediting my account within 3-5 days.
The exact same thing happened to me. They have been taking out $10 every month for the last 4 months on the 22nd of each month. I wanted to know if our money gets re-imbursed or not?
Just got ripped off by Reservation Rewards through FTD.
[...] yet, but I do take pride in the great influence my humble blog has. I posted months ago about the Reservation Rewards scam, and sometime later had a representative of the site come here to defend [...]
Got me too folks, Just an FYI, JC Penny also shares you credit info! Do not use coupons on these sights. It automatically enrolls you in these programs!
Both companies will never see another penny from me.
I was also scammed by Reservation Rewards. I had not used my credit card since making an online Chadwicks purchase.
It is very surprising that they have been taking out $10 every month for the last 4 months. I would like to know if my money gets reimbursed?
Wife was charged through Woman Within. The only thing she recalls is the free shipping offer, which may have triggered it. And why was my charge $12? Are their prices going up? I check our account every couple days online and caught it the same day. Called them and said I would take a look at it, but just cancelled. Will call for refund in the morning…
Here are the businesses that look like they do this from this blog and http://adam.rosi-kessel.org/weblog/2004/12/24/webloyalty_aka_wli_reservations_is_a_scam:
Woman Within
Chadwicks
Hancock Fabrics
eBay
Brylane
FTD
JC Penny
CampusFood.com
ALLEGIANT AIR
RepairClinic.com
JC Whitney
buy.com
US AIRWAYS
TIGERDIRECT.COM
hertz
Spirit Airlines
American Airlines
shopperdiscount
Deep Discount DVD
kingsizedirect.com
ebgames
Fandango.com
Celebrate Express
Movietickets.com
Greenpeace
expedia.com
LiveNations.com
NW Airlines
USaflorist.com
Classmates.com
RegSoft
Premier Appliances out of Tennessee
Looks like there are lots more but this is all I have time to look up.
I was too just scammed. I purchased Flowers off 1-800-flowers.com back at the beginning of May, and that’s on the list in one of the links above. I will be calling customer service of both the flower website and reservation rewards and asking for my $12 back. It seems as if they are giving money back to most of the complainers, hopefully that will be so with me.